Welcome to the Customer Service Virtual Mailbox

Your opinion matters!

This tool is designed to help us recognise exceptional customer service and address unsatisfactory customer service. Please tell us how we served you!

Multipage

Date of Service

Month

Day

Year

The date when you conducted the service with the Government of the Virgin Islands

Select the Department *

Public Officer's Name *

What is the name of the public officer that served you? No options are available for the current form values. Try selecting different values for the following fields: Select the Department.

What service were you applying for? *

No options are available for the current form values. Try selecting different values for the following fields: Select the Department.

Did you accomplish this task? *

Why were you unable?

How easy was the process? *

How was your service experience with the public officer? *

How satisfied/dissatisfied are you with the:

Public Officer that served you? *

Ministry/Department you visited? *

Overall Customer Service Experience? *

What words best describe your experience with the public officer? *

Attentive to My Needs

Clear Guidelines/Advice

Empathetic/Kind

Knowledgeable

Patient

Positive

Dishonest

Forgetful

Preoccupied

Rude

Slow Service

Uncaring

Please select a few word options that capture your experience with the public officer.

What words best describe your experience with the department? *

Clear Guidelines/Processes

Efficient

Organised

Quick Service

Inefficient

Slow Service

Unclear Guidelines/Processes

Unorganised

Please select a few word options that capture your experience with the department on a whole.

How Could We Improve?

Personal Details

Your personal details are not required but encouraged, so that we can follow up with your submission if necessary.

Name:

What is your name?

Email:

Please enter your email address.

Telephone:

Please enter your telephone number.